Policies and Reservations

BOOKING A RESERVATION & PAYMENTS
 
  
To book your reservation, we require a 25% deposit. For the Frequent Walker Program, your reservation will be your first weeks payment.
 
 We do our very best to accommodate every request, however please understand that we book up quickly, especially around the holidays. Therefore, it is best to act early!
 
The balance of your contract is due at completion of services. A $25 fee will be charged for bounced checks.
 
If payment is not received at completion of services, a 10% late fee will be added to the balance.
  
CANCELLATION POLICY
 
Plans change, we get it! You may cancel services at any time. However, please understand that we book appointments and reserve a private sitter/walker, just for you, so that your pet gets their undivided attention.
 
Therefore, we ask that if your plans change you notify us as soon as possible. Our cancellation policy is as follow:

*More than 24 hours notice is given- No Charge
*Less than 24 hours notice given- 50% of reservation is due
*NO NOTICE given- 100% of reservation is due
 
*If you have a dog walker contract and do not need our services that day, please notify us by 9am. If no notice is given, your walker will offer to walk your pet when they arrive. Regardless if you accept, you will still be charged for that day.
INCLEMENT WEATHER 
 
Every attempt will be made to walk your dog, even if weather is poor (we will discuss with you what is acceptable weather for your pet i.e. do not walk in rain/snow, a little rain is fine, etc.).
 
However, if the weather is dangerous and we feel it is unsafe to walk your pet, they will be let out to relieve themselves and the rest of the time will be spent indoors playing.
 
If the roads are too treacherous for your sitter to drive, every attempt will be made to reach you and you will not be charged for that day. We make every attempt to follow weather patterns and will make announcements on our website and Social Media page as well. It is adviseable, in these situations, that you have a back-up such as a neighbor available.

We Use 

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You can edit text on your website by double clicking on a text box on your website. Alternatively, when you select a text box a settings menu will appear. Selecting ‘Edit Text’ from this menu will also allow you to edit the text within this text box.
You can edit text on your website by double clicking on a text box on your website. Alternatively, when you select a text box a settings menu will appear. Selecting ‘Edit Text’ from this menu will also allow you to edit the text within this text box.You can edit text on your website by double clicking on a text box on your website. Alternatively, when you select a text box a settings menu will appear. Selecting ‘Edit Text’ from this menu will also allow you to edit the text within this text box.
 
You can edit text on your website by double clicking on a text box on your website. Alternatively, when you select a text box a settings menu will appear. Selecting ‘Edit Text’ from this menu will also allow you to edit the text within this text box.You can edit text on your website by double clicking on a text box on your website. Alternatively, when you select a text box a settings menu will appear. Selecting ‘Edit Text’ from this menu will also allow you to edit the text within this text boxYou can edit text on your website by double clicking on a text box on your website. Alternatively, when you select a text box a settings menu will appear. Selecting ‘Edit Text’ from this menu will also allow you to edit the text within this text box...

THANK YOU FOR TRUSTING REGAL PET SERVICES! WE LOOK FORWARD TO SERVING YOU!

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